TRAINING & PROFESSIONAL DEVELOPMENT
After the initial purchase of a product or integrated room system, the CCS training team reaches out and provides customers with a new-user workshop to familiarize them with their hardware, software, and supporting resources. With each event, the trainers distribute customized supplemental documentation (either digital, video, or hardcopies). These workshops are designed to personally connect with the customer through either a live remote training experience via video conferencing, an on-site face-to-face workshop, or an open registration event held at our fully equipped training facilities. A needs assessment is administered after the training to determine customer understanding of product and satisfaction of services.
When the initial new-user courses are complete and evaluated, supplemental and advanced/leveled training is offered on an annual basis for those who have previously received their initial instruction. To deliver relevant and authentic advanced-level workshops, the CCS training department provides unique offerings to reach those who are either within close proximity or who might be seeking professional development from a distance. To vary our offerings the CCS Team offers personalized one-on-one workshops, ongoing open registration workshops with face-to-face collaboration and hands-on practice, live remote workshops via video conferencing. The cost of these workshops will vary dependent upon travel, preparation, and resources provided. Again, a needs assessment is administered at the conclusion of the training to determine customer understanding of product and satisfaction of services.